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For any questions on returns or refunds not answered on this page, please go to the customer service page and use the form provided.
All returns are on a case-by-case basis after inspection, with some general guidelines for everyone. In every case, even if you fall outside the return policy limits, please reach out because I want to ensure that I can help you in the best way possible.
Please note, to complete your return, we require a receipt or proof of purchase, such as a bank charge. All returns will be sent back to the manufacturer for inspection before the return is processed. There are certain situations where only partial refunds are granted. If you paid with cash and have no proof of purchase, you may be eligible for an exchange or store credit if you fall into the return options below, subject to approval.
An important note to those who experience skin irritation &/or allergies to products: Please let me know if you are prone to sensitivities. I will love to help you by sending a free sample of the item that you have purchased. This allows you to try the sample first, and if there is a reaction, you can return the unused full-sized product without any fuss! However, unexpected reactions happen. Please send me a message explaining what happened, and I will be happy to work with you. While a return may not be applicable, there are other options available.
Please be as thorough and honest as you can be about your return. If I receive a return at my store and it does not follow the guidelines that I have stated, you will not only fail to receive a refund, but you will also need to pay the shipping to have the item returned back to you. This is why I highly stress being as detailed and honest about your return.
General Return Policy
Sometimes we change our minds.
Items in resellable condition (unused and in original packaging with all related items included such as a free gift with qualifying purchase, accessories, etc.) will have a 100% refund to your choice of the original payment method or store credit, subject to approval and timelines listed below.
Items lightly used (no less than 80% of the product still remains including all related items such as free gifts with purchase and accessories) will receive either a 100% refund to your choice of the original payment method or store credit if the return is requested 15 days from the date of purchase or the date when the item was received (online orders), or a 100% refund in store credit only if the return is requested 16 – 30 days from the date of purchase or when the item was received (online orders), subject to approval and timelines listed below.
I do not pay shipping costs for returns not related to quality or safety issues with the product.
Timelines
To be eligible for a return, a request MUST be sent within 30 days from the date of purchase or from when the item was received (online orders). All items requested and approved for a refund MUST be sent within 40 days from the date of purchase or from when the item was received (online orders).
Product quality return policy
Although extremely rare, sometimes there are quality issues with a product that needs to be rectified.
Quality issues are refunded 100% on a case-by-case basis.
First, to determine if what you are experiencing is a quality issue, please refer to the Disclaimers page under the section titled “Product Quality”. Here you will find a general guideline on common situations that may happen, and if they are normal or warrant reaching out to me for a return or exchange. If your particular situation is not listed, please send me a message on the customer service page and explain your circumstances in as best detail as possible.
Please send a detailed description of the quality issue in the customer service form, and be prepared to send photos if possible. From a detailed description and the photos provided, I should be able to approve or deny the return before you send the item(s). If you do not have photos to provide me that will enable me to approve the return before you mail the item(s), then your return will be subject to inspection before approval.
Once I receive the item(s) I will send a series of emails: An email to confirm when your returned item(s) have arrived, an email to inform you if your return has been approved or denied (this is only applicable if your return required an inspection before approval), and, if approved, an email to confirm when your return has been processed.
I will pay the shipping to have the item(s) returned to me.
Timelines
In general, these issues must be reported within 30 days of receiving the item, however even if it has been past 30 days please reach out so that I can try to assist you. This is because many factors can affect a product that are not necessarily a quality issue, such as improper use or storage.
Non-returnable items:
- Custom orders.
- Any returns that do not include all parts of the purchase, such as free gifts with purchase and accessories.
- Items half used or more.
- Any item not in its original condition (damaged) while in possession of the customer.
- Any items returned more than 30 days after purchase or after the item is delivered to home (online purchase).
- Any items that have evidence of being tampered with
Refunds
Once I receive the item(s) I will send a series of emails: An email to confirm when your returned item(s) have arrived, an email to inform you if your return has been approved or denied (this is only applicable if your return required an inspection before approval), and, if approved, an email to confirm when your return has been processed.
Refund options:
- All returns that have the option of a refund to the original payment will also have the option of store credit or an exchange (see below).
- All store credit returns can be used towards an exchange (see below)
Once your refund is processed, a credit will automatically be sent to your original method of payment within 3-7 days (depending on your bank). If your refund method is store credit, you will have these funds available to you 1 hour from the time your confirmation email is sent. For exchanges, look below.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at he**@su*************.com
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items at no cost to you if they are defective or damaged at the fault of the manufacturer.
All exchanges will be processed the same day that the item(s) returned are received. Exchanges will only be charged shipping if the return was not due to a quality issue.
Any approved exchanges due to quality issues can have an even exchange at no additional cost.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Free gifts, accessories, and discounts policy in relation to returns
Free gifts
If you received a free gift with purchase, you will need to return the gift along with the item you are returning UNLESS you still qualify for that free gift with other items that you purchased on that order, OR you are doing an even exchange.
Example: If you received a free gift with any $50 purchase, and your purchase total before tax and shipping was $54, then you can only return $4 worth of product in order to keep the gift.
Accessories
If you received an accessory with your purchase that is grouped in price with another item, then you must return all items in the gift set because they are priced together.
Example: You purchased a gift set that contains one shampoo bar, one conditioner bar, and one soap saver accessory for $37.00. In order to receive a return, you must return all items in the gift set in order to be approved.
Coupons
If your return disqualifies you for the use of a coupon that was used in your order, then the price of the coupon will come out of the return amount. This does not apply to exchanges that re-qualify you for the discount.
Example: If you used a coupon that was $10 off of $40 or more, and you purchased two shampoo bars totaling $40, then if you return one of them, you will receive the price of the item minus $10.
Shipping returns
To return your product, you should mail your product to:
16825 48th Ave W, Suite 352, Lynnwood WA 98037
For returns not related to a quality issue, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For those paying for shipping, I can purchase the shipping for you at the business discount that I have. To save yourself some money, I can send you the shipping labels from my end.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us here for help for questions related to refunds and returns.